Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and confirm your order. You can also order directly through WhatsApp.

Question 2

Do I need to create an account to order?

Accepted Answer

No, we offer guest checkout. You can place an order without creating an account.

Question 3

Can I modify my order after placing it?

Accepted Answer

Please contact us on WhatsApp as soon as possible if you need to modify your order. We will try our best to accommodate changes before the order is shipped.

Question 4

Where do you deliver?

Accepted Answer

We deliver across Pakistan. Delivery is available to all major cities and towns.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery takes 3-5 business days for major cities and 5-7 business days for other areas.

Question 6

Is shipping free?

Accepted Answer

We offer free shipping on orders above Rs. 5,000. For orders below this amount, a flat shipping fee of Rs. 200 applies.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unused items in original packaging. Please contact us on WhatsApp to initiate a return.

Question 8

How do I exchange an item?

Accepted Answer

Contact us on WhatsApp with your order number and the item you wish to exchange. We will guide you through the process.

Question 9

What payment methods do you accept?

Accepted Answer

Currently, we accept Cash on Delivery (COD) only. Pay when your order arrives at your doorstep.

Question 10

Is Cash on Delivery available in my area?

Accepted Answer

COD is available across Pakistan for all deliverable areas.

Frequently Asked Questions

Ordering

Shipping

Returns & Exchanges

Payment